Returns & Refunds Policy
At Jot, we want you to love your flavors as much as we do, so if your order arrives damaged or doesn't meet our quality standards, we'll make it right. Due to the perishable nature of our food products, we cannot accept physical returns, but we offer full replacements or refunds for eligible issues.
Check Your Order
Inspect your package immediately upon arrival to ensure all items are present and in perfect condition.
Contact Support
Email our team at [email protected] within 14 days of delivery with your order number and a photo of the product issue.
Review Process
Our quality assurance team will review your request within 48 hours to determine eligibility for a refund or replacement.
Resolution
Once approved, a credit will be applied to your original payment method or a fresh shipment will be dispatched immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing